topic Re: Charge for non returned Sky box in Sky Q

Charge for non returned Sky box

Jud — Mon, 18 Sep 2023 14:41:03 GMT

I returned the Sky box I gave verification by quoting the post office postage number. For some reason Sky seemed to think that I had two boxes which I didn't so I assume this charge has been taken for the mythical box which I never had. I cannot think why Sky would think I had two boxes! Why would I? Is this how you treat VIP customers??

Re: Charge for non returned Sky box

nigea99 — Mon, 18 Sep 2023 14:55:43 GMT

@Jud wrote:

I returned the Sky box I gave verification by quoting the post office postage number. For some reason Sky seemed to think that I had two boxes which I didn't so I assume this charge has been taken for the mythical box which I never had. I cannot think why Sky would think I had two boxes! Why would I? Is this how you treat VIP customers??

hi @Jud

I have escalated your post to a SKY support team, who, hopefully, will be in touch to help sort this out for you

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Charge for non returned Sky box

Lisa-P1987 — Mon, 18 Sep 2023 15:00:25 GMT

Thanks for escalating this. We’ve sent @Jud an invite to chat.

Re: Charge for non returned Sky box

Mr+Flibbles+86 — Thu, 21 Sep 2023 07:08:14 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks