topic Re: Sky box dead in Sky Q

Sky box dead

Jottie77 — Mon, 18 Sep 2023 11:59:48 GMT

Sky box won't turn on.

Re: Sky box dead

lettice — Mon, 18 Sep 2023 12:07:01 GMT

Try the Sky Q recovery procedure from power off as described in step 3 here;
https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-box-wont-turn-on

Re: Sky box dead

oldfella — Mon, 18 Sep 2023 12:27:00 GMT

@Jottie77 wrote:

Sky box won't turn on.

Hi @Jottie77

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Sky box dead

twilight+princess — Tue, 19 Sep 2023 12:16:26 GMT

I know this is simple but have you checked that the socket is turned on? Have you tried another device in the socket to see if there's a problem with it?

Change the fuse in the plug to see if it has blown.