topic Re: Sky box not working in Sky Q

Sky box not working

FamilyCuts — Mon, 03 Jul 2023 11:05:37 GMT

I called on Friday as boxes not working. Now improved but still struggling with recordings - pixellated, sound comes and goes, unable to rewind or fast forward. Netflix app would not load yesterday.

Re: Sky box not working

Daniel0210 — Mon, 03 Jul 2023 11:26:24 GMT

@FamilyCuts

What did Sky say when you rang? Have they arranged an engineer visit? If so I'd keep the appointment.

Re: Sky box not working

FamilyCuts — Mon, 03 Jul 2023 11:30:32 GMT

Thanks! I am now getting a new box... fingers crossed

Re: Sky box not working

Daniel0210 — Mon, 03 Jul 2023 11:32:46 GMT

@FamilyCuts

If they've arranged what we call a doorstep box swap the courier will swap your faulty box with a replacement at your door so remember to remove the viewing card from the old box before it disappears into the back of a van.

Re: Sky box not working

Caroline231 — Mon, 18 Sep 2023 11:37:14 GMT

The sky box is not working it has taken me 4 days to find how to contact yourselves

Re: Sky box not working

Caroline231 — Mon, 18 Sep 2023 11:42:04 GMT

Seriously what is this ..the box is not working..can I speak to a person. Who can remedy the situation? Why am I paying for a service that does not work and you have to go through this typing app to get it resolved and no o e is responding

Re: Sky box not working

Daniel0210 — Mon, 18 Sep 2023 11:42:19 GMT

@Caroline231
You aren’t talking to Sky Customer Services here. This is a forum whereby customers try to help other customers.

Whats not working? We'll need lots more information in order to help you otherwise call Sky. If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.

Re: Sky box not working

Caroline231 — Mon, 18 Sep 2023 11:43:53 GMT

No I don't and all the numbers that I have called send the link to this app which is not helping do you have a number for customer services ?

Re: Sky box not working

Daniel0210 — Mon, 18 Sep 2023 11:45:31 GMT

@Caroline231 wrote:

do you have a number for customer services ?

Already supplied @Caroline231