topic Re: Remote control not working. No red light in Sky Q

Remote control not working. No red light

Lauren12341234 — Mon, 18 Sep 2023 10:50:58 GMT

Remote not working have changed batteries and there is no red lights

its only about 6 weeks old

Re: Remote control not working. No red light

oldfella — Mon, 18 Sep 2023 11:00:14 GMT

@Lauren12341234 wrote:

Remote not working have changed batteries and there is no red lights

its only about 6 weeks old

Hi @Lauren12341234

Only the Question mark button and the Microphone button will illuminate the red led on the remote.

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Remote control not working. No red light

Lauren12341234 — Mon, 18 Sep 2023 12:43:52 GMT

have just tried this and nothing has happened still