topic Box not in Sky Q

Box not

Giuliap — Sun, 17 Sep 2023 14:52:26 GMT

Wifi ok box connected but says hardware problem have looked in to this says box needsreplacing

Re: Box not

Chodley — Sun, 17 Sep 2023 15:02:32 GMT

I've escalated this to Sky. Look out for a chat bubble at the bottom of the page when they send you a message.

Re: Box not

Addie15 — Sun, 17 Sep 2023 15:26:28 GMT

Hi there! Thank you for escalating this. We have sent an invite to Giuliap.

Re: Box not

Addie15 — Tue, 19 Sep 2023 15:56:20 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Box not

Stephen9 — Tue, 19 Sep 2023 17:31:24 GMT

I have an issue the sky q box keeps crashing and on recording it's sticks screen goes black I need a replacement

Re: Box not

oldfella — Tue, 19 Sep 2023 17:40:11 GMT

@Stephen9 wrote:

I have an issue the sky q box keeps crashing and on recording it's sticks screen goes black I need a replacement

Hi @Stephen9

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Box not

Stephen9 — Tue, 19 Sep 2023 18:09:11 GMT

Thanks I just spent several hours trying to get through today .. I am seriously thinking of cancelling the service after 20 plus years . Sky don't seem to give a joy for its customers .. was thinking of switching broadband and mobile not now that won't be happening not until I can see massive improvements and of course I don't Chuck sky ... very frustrating