topic This week My sky mini has poor connection. Regularly looses connection. in Sky Q

This week My sky mini has poor connection. Regularly looses connection.

HughS — Sun, 17 Sep 2023 14:07:10 GMT

The mini box looses connection. It was ok last week.

Power cycle both ends does help. But only for a short while.

Have tried moving the booster box, this does not help.

Nothing has changed with the system.

One observation. The main sky q box fan is on more often.

Re: This week My sky mini has poor connection. Regularly looses connection.

Mr+Flibbles+86 — Mon, 18 Sep 2023 07:25:06 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: This week My sky mini has poor connection. Regularly looses connection.

Lisa-P1987 — Sun, 24 Sep 2023 08:51:56 GMT

Thanks for chatting to us @HughS . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks