topic Re: Location check failure in Sky Q

Location check failure

bobbelle — Sun, 17 Sep 2023 10:27:41 GMT

When trying to download I keep receiving a location check failure and everything fails. Any idea how to fix please

lettice — Sun, 17 Sep 2023 10:35:54 GMT

Who is your broadband provider?

bobbelle — Sun, 17 Sep 2023 10:37:43 GMT

Community Fibre

lettice — Sun, 17 Sep 2023 10:44:04 GMT

Others with Community fibre on here have reported this issue.

Might be worth having a look there.

The last post suggest going into the link says settings and refreshing your ip address.

Others have called them and they are aware of some problems.

The failure does come from an invalid ip address, that Sky Q is not able to resolve correctly or assumes it's not a UK address, even though it maybe.

bobbelle — Sun, 17 Sep 2023 10:52:00 GMT

@lettice Thank you! I am now in touch with CF so let's see if they can fix it