Some channels not getting signal

DonnaG291 — Sat, 16 Sep 2023 18:43:16 GMT

We have had our Sky Q box installed in our new home for about 3 weeks now, everything was fine. After installing one of our Sky mini Q boxes in another room yesterday we noticed a number of channels are showing no signal. BBC1, Channel 5 and others. Across both boxes We have the UHD package and service checker says all good. Done all the usual checks. Anyone else have this issue?

Re: Some channels not getting signal

Daniel0210 — Sat, 16 Sep 2023 18:46:42 GMT

@DonnaG291
”No signal” tends to be a message from your TV. A “no satellite signal” message relates to your Sky box.

If it displays no satellite signal take a look at the troubleshooting on the appropriate section of this link.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
You may then need to contact Sky and arrange for an engineer to check the alignment of your dish. Be aware that if you’re on a communal dish system you’ll have to contact your landlord or building management company rather than Sky.

topic Re: Some channels not getting signal in Sky Q

Some channels not getting signal

Re: Some channels not getting signal