topic Sky mini box stuck on step one in Sky Q

Sky mini box stuck on step one

zulu9213 — Sat, 16 Sep 2023 16:16:55 GMT

Hi, I have just received a new broadband hub from virgin and my mini box is stuck on step one. The main Q box is showing ✔️ on all menus

Re: Sky mini box stuck on step one

Addie15 — Sun, 17 Sep 2023 09:21:06 GMT

Hi there, zulu9213. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky mini box stuck on step one

Tom-W19 — Tue, 19 Sep 2023 09:37:53 GMT

Hi @zulu9213

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.