topic Re: Old Sky+ box’s & old routers in Sky Q

Re: Old Sky+ box’s & old routers

Jenson20071 — Sat, 16 Sep 2023 14:51:47 GMT

I have returned my equipment and am getting texts saying I have not

Re: Old Sky+ box’s & old routers

Jenson20071 — Sat, 16 Sep 2023 14:55:07 GMT

I have sent it recorded tried speaking to someone but in typical sky fashion it's a 30min wait absolute joke

Re: Old Sky+ box’s & old routers

Mark39 — Sat, 16 Sep 2023 15:00:28 GMT

@Jenson20071 you don't need to return Sky+ equipment (where you've posted) I assume you mean Sky Q. When did you return it and do you have proof of posting?

Re: Old Sky+ box’s & old routers

Jenson20071 — Sat, 16 Sep 2023 15:02:32 GMT

Yes it's a Q box and I've sent it recorded

Re: Old Sky+ box’s & old routers

Mark39 — Sat, 16 Sep 2023 15:04:56 GMT

Yes, sorry -saw your second post after I posted my reply. I'll move your posts to the Sky Q forum.

We can ask Sky's messaging team to contact you here via a private online chat to follow it up, if you wish?

Re: Old Sky+ box’s & old routers

Jenson20071 — Sat, 16 Sep 2023 15:06:07 GMT

Mark thank you for your help 👊

Re: Old Sky+ box’s & old routers

Mark39 — Sat, 16 Sep 2023 15:10:01 GMT

Ok, I've flagged it to Sky. Look out for a blue/red chat bubble here later today. Replies from Sky may not be instant, so come back from time to time for an update.

For the detail of how it works, see https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Old Sky+ box’s & old routers

Addie15 — Sat, 16 Sep 2023 15:25:16 GMT

Hi there! Thank you for escalating this. We have sent an invite to Jenson20071.