topic Mini Box Losing Connection in Sky Q

Mini Box Losing Connection

V1CK180 — Sat, 16 Sep 2023 14:57:22 GMT

My Sky Mini Box keeps losing connection, we had the dish moved because of the trees to the front & the Sky Q box is now ok but my mini box keeps losing connection to the sky Q box

Re: Mini Box Losing Connection

oldfella — Sat, 16 Sep 2023 14:59:51 GMT

@V1CK180 wrote:

My Sky Mini Box keeps losing connection, we had the dish moved because of the trees to the front & the Sky Q box is now ok but my mini box keeps losing connection to the sky Q box

Hi @V1CK180

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Mini Box Losing Connection

V1CK180 — Sat, 16 Sep 2023 15:17:52 GMT

I've been trying to find how to get a wifi booster but cant see it anywhere on the website. Can you tell me how to contact as phone cuts out or only automated voice it seems impossible to contact sky now

Re: Mini Box Losing Connection

oldfella — Sat, 16 Sep 2023 16:25:27 GMT

@V1CK180 wrote:

I've been trying to find how to get a wifi booster but cant see it anywhere on the website. Can you tell me how to contact as phone cuts out or only automated voice it seems impossible to contact sky now

Hi @V1CK180

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Mini Box Losing Connection

Andysutton — Sun, 05 Nov 2023 14:00:32 GMT

Just solved mine by plugging in a wifi booster into the sky box and mini box using Ethernet cable.