Sky Cinema not working

Maisie2814 — Sat, 16 Sep 2023 13:50:15 GMT

I am a new Sky customer and am paying for sky cinema however when I try to watch a movie it says I need to upgrade.

Re: Sky Cinema not working

nigea99 — Sat, 16 Sep 2023 14:09:38 GMT

@Maisie2814 wrote:

I am a new Sky customer and am paying for sky cinema however when I try to watch a movie it says I need to upgrade.

Please can I ask you to change the download preference to SD in

Main Menu -> Settings -> Setup -> Preferences

and then try downloading something from Catch up or On Demand from a normal entertainment channel & see if you get the same message