https://helpforum.sky.com/t5/Sky-Q/Hi/m-p/4414776#M600067 I had an engineer booked today between 8 and 11. I was sat in the kitchen with my autistic nephew. The engineer pulled up in his van my nephew was so excited to watch TV. The engineer drove off!!!!! I then recieved a message to say I wasn't home and to rebook and it would cost me 25 pound!!!!!! Trust me the language I want to use.... I rang sky who assured me I won't be charged. But How can the engineer get away with that shocking service. Is he lazy? Is he in double time? I just can't believe it.... he didn't even get out of the van!!! Now my autistic nephew has trashed the kitchen and is having a meltdown. . Thank you sky Sat, 16 Sep 2023 10:59:28 GMT Tracey_wobble 2023-09-16T10:59:28Z https://helpforum.sky.com/t5/Sky-Q/Hi/m-p/4414776#M600067 I had an engineer booked today between 8 and 11. I was sat in the kitchen with my autistic nephew. The engineer pulled up in his van my nephew was so excited to watch TV. The engineer drove off!!!!! I then recieved a message to say I wasn't home and to rebook and it would cost me 25 pound!!!!!! Trust me the language I want to use.... I rang sky who assured me I won't be charged. But How can the engineer get away with that shocking service. Is he lazy? Is he in double time? I just can't believe it.... he didn't even get out of the van!!! Now my autistic nephew has trashed the kitchen and is having a meltdown. . Thank you sky Sat, 16 Sep 2023 10:59:28 GMT https://helpforum.sky.com/t5/Sky-Q/Hi/m-p/4414776#M600067 Tracey_wobble 2023-09-16T10:59:28Z https://helpforum.sky.com/t5/Sky-Q/Hi/m-p/4414807#M600075 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3839786">@Tracey_wobble</a>&nbsp;</P> <P>Unfortunate as that experience was for your nephew you are only telling fellow customers here.&nbsp;</P> Sat, 16 Sep 2023 11:20:58 GMT https://helpforum.sky.com/t5/Sky-Q/Hi/m-p/4414807#M600075 Daniel0210 2023-09-16T11:20:58Z