topic Return in Sky Q

Return

diane_hayman64t — Sat, 16 Sep 2023 10:39:32 GMT

I've sent back my box but getting messages asking me to send it back

Re: Return

oldfella — Sat, 16 Sep 2023 10:45:37 GMT

@diane_hayman64t wrote:

I've sent back my box but getting messages asking me to send it back

Assume that you have kept proof of posting.

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Return

Daniel0210 — Sat, 16 Sep 2023 11:22:35 GMT

@diane_hayman64t

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t post an image of the Royal Mail tracking or postal receipt.