topic Unable to remove products from Sky subscription? in Sky Q

Unable to remove products from Sky subscription?

MW2 — Sat, 16 Sep 2023 09:46:34 GMT

Hi,

I am unable to remove products from Sky subscription. Tere is no option or blue arrow to remove products

Re: Unable to remove products from Sky subscription?

GD1 — Sat, 16 Sep 2023 09:49:38 GMT

@MW2 To amend your subscriptions you will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Re: Unable to remove products from Sky subscription?

Daniel0210 — Sat, 16 Sep 2023 09:59:33 GMT

@MW2
To remove part of your TV package you will need to contact Sky and give the appropriate 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them.

Re: Unable to remove products from Sky subscription?

MW2 — Sat, 16 Sep 2023 10:16:29 GMT

@GD1 Thank you, Just called from ROI and I'm being told to call back on Monday as the downgrades dept are closed on weekends.