topic Batteries leaked in remote in Sky Q

Batteries leaked in remote

Lk112 — Fri, 15 Sep 2023 21:01:22 GMT

Good evening, our remote tonight stopped working, we only received the box in June. On opening the remote one of the batteries had leaked badly. Concerned that over the length of the contract this may be a problem. Seems pretty poor for the batteries to have leaked so soon whilst in daily use.

has anyone experienced this? Is there any suggestions on how best to clean the leaked battery fluid.

Re: Batteries leaked in remote

oldfella — Fri, 15 Sep 2023 21:11:12 GMT

@Lk112 wrote:

Good evening, our remote tonight stopped working, we only received the box in June. On opening the remote one of the batteries had leaked badly. Concerned that over the length of the contract this may be a problem. Seems pretty poor for the batteries to have leaked so soon whilst in daily use.

has anyone experienced this? Is there any suggestions on how best to clean the leaked battery fluid.

Hi @Lk112

Probably best to use the following form to get a replacement remote.

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment

Re: Batteries leaked in remote

Staceymcl90 — Mon, 20 Nov 2023 13:44:25 GMT

This happened to me also I only used sky glass from July and it's not happened again with the replacement remote. The tv doesn't get daily use and this has still happened to two remotes the second one so badly damaged the foil was coming off the battery at the top