topic New sky Q remote won’t connect in Sky Q

New sky Q remote won’t connect

Hannah192 — Fri, 15 Sep 2023 17:27:45 GMT

Help please, I have received the new sky Q box and remote, the remote states it will not connect to my tv (same tv the old sky Q remote was connected to)

Re: New sky Q remote won’t connect

Laing1 — Fri, 15 Sep 2023 17:32:37 GMT

@Hannah192 wrote:

Help please, I have received the new sky Q box and remote, the remote states it will not connect to my tv (same tv the old sky Q remote was connected to)

@Hannah192 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

Re: New sky Q remote won’t connect

Hannah192 — Fri, 15 Sep 2023 17:33:43 GMT

Thank you, I have tried this but when I search for my tv to set it up it states my tv is not found

Re: New sky Q remote won’t connect

Laing1 — Fri, 15 Sep 2023 17:35:35 GMT

@Hannah192 wrote:

Thank you, I have tried this but when I search for my tv to set it up it states my tv is not found

@Hannah192 what make of TV do you have ?

Re: sky Q remote won’t connect

Sprice1878 — Mon, 16 Oct 2023 15:12:28 GMT

Sky remote won't connect saying unsuccessful