topic Re: Replacement Sky Q Box - A Good Experience in Sky Q

Replacement Sky Q Box - A Good Experience

AnytimePlus+On+VM — Thu, 14 Sep 2023 18:40:08 GMT

I'll admit I usually only moan about Sky and Sky Q isn't perfect, but I thought I'd say how impressed I've been with the process of replacing a broken Sky Q box.

We had an original v1 2TB box. We've had it since the start with no issues. Unfortunately a couple of weeks ago the hard drive appeared to fail. We followed the steps of reformatting and it appeared to work, but yesterday (Wednesday) the Mrs phoned during the day to say it had failed again.

I waited until I got home. Opened the My Sky app, searched for "hard disk" and followed the prompts to order a replacement box - this was 2 or 3 taps/clicks.

So that was about 18:45 last night, within an hour we had an email from DPD to say they had our new Sky Q box and it'd be delivered tomorrow (today/Thursday).

Lunch time today a new 2TB box was delivered. It's a V2 2TB so as a bonus we've gained HDR.

All done in less than 24hrs. I'm very impressed!

Re: Replacement Sky Q Box - A Good Experience

Daniel0210 — Thu, 14 Sep 2023 18:47:31 GMT

@AnytimePlus+On+VM

Please tell us you removed your viewing card from the faulty box before it disappeared into the back of a van 🤞

Re: Replacement Sky Q Box - A Good Experience

AnytimePlus+On+VM — Thu, 14 Sep 2023 18:58:13 GMT

Of course, not making that mistake!

The new box was up and running in minutes.

Took ages to log back into all the apps though.

The only downside is the loss of years of recordings, but such is life.

Re: Replacement Sky Q Box - A Good Experience

Chodley — Thu, 14 Sep 2023 19:25:25 GMT

Embrace the lack of "unviewed recordings guilt"!

Re: Replacement Sky Q Box - A Good Experience

CarlW2020 — Sun, 07 Apr 2024 16:09:25 GMT

Mine may also be faulty and therefore in need of replacing. I also have some saved recordings "just in case" (ie I'm poorly and can't go anywhere or do anything) but they all remain un-rewatched so I don't suppose it'll be a big loss!