topic Paramount plus - error code Been trying to access since last week and still error code "MYSKY_2998" in Sky Q

Paramount plus - error code Been trying to access since last week and still error code "MYSKY_2998"

Nightowl — Thu, 14 Sep 2023 08:12:05 GMT

Been trying to access Paramount plus as I have Sky Cinema since last week and still error code "MYSKY_2998"

It's ridiculous

Re: Paramount plus - error code Been trying to access since last week and still error code "MYSKY...

Mr+Flibbles+86 — Fri, 15 Sep 2023 08:03:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paramount plus - error code Been trying to access since last week and still error code "MYSKY...

Tom-W19 — Sun, 17 Sep 2023 08:30:33 GMT

Hi @Nightowl

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Paramount plus - error code Been trying to access since last week and still error code "MYS

Nightowl — Sun, 17 Sep 2023 08:48:06 GMT

Thanks Tom - I was unable to get back to the help group as I was working so I'll try again later today or tomorrow

Re: Paramount plus - error code Been trying to access since last week and still error code "MYS

Hayleymullan — Sun, 17 Sep 2023 14:27:23 GMT

I have the exact same error code. I have Sky Cinema too (had it for a month or so) and decided to watch something on Paramount +, but get the error message "MYSKY_2998".

Its quite frustrating.

Re: Paramount plus - error code Been trying to access since last week and still error code "MYS

Macaulay27 — Mon, 15 Jan 2024 18:48:25 GMT

I'm also getting the error code MYSKY_2998,

very annoying, carnt find any information on how to resolve the issue.

any help would be appreciated.