topic Re: Returning faulty multi room box in Sky Q

Returning faulty multi room box

PaulG1974 — Thu, 14 Sep 2023 06:52:42 GMT

Morning all,

I have just reported my multi room box as faulty and a replacement is due to arrive today however I have just noticed a note saying "Remember to have the other item ready for a speedy exchange with your driver".

Do I need to send the faulty box back? I never saw anything about this when requesting a replacement box

Thanks for your help

Paul

Re: Returning faulty multi room box

Daniel0210 — Thu, 14 Sep 2023 06:55:40 GMT

@PaulG1974

Yes of course you do. Sky Q boxes and mini boxes are only loaned to you.

DPD will deliver a fresh mini box and take the faulty one away. You then self install the replacement.

Re: Returning faulty multi room box

PaulG1974 — Thu, 14 Sep 2023 07:09:31 GMT

Thanks @Daniel0210

Do you know if they will want the cables too? I need to talk someone through removing it ready for the delivery

Re: Returning faulty multi room box

colnagogeo — Sat, 09 Dec 2023 13:25:29 GMT

The box they sent me to return my mini box didn't have room for any accessories, so I just sent the box. Sky didn't ask me for anything else.