https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4412255#M599555 <P>Sorry, updated the firmware.</P><P>I did all this with the old controller still in use. &nbsp;I thought no the key solution was the new Sky Q remote which had the voice control button.</P> Wed, 13 Sep 2023 20:42:11 GMT Iggy1977 2023-09-13T20:42:11Z https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4307170#M577829 <P>I have a Samsung HW-T400 soundbar which I used to be able to control with my Sky Q remote. The remote has decided it won't control the volume on the soundbar, so went to settings-setup-remote control. &nbsp;Selected Sky Q and control speaker. Picked Samsung and started working through the codes. &nbsp;This time none have worked? &nbsp;Anyone know the code?</P> Fri, 12 May 2023 19:35:19 GMT https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4307170#M577829 Iggy1977 2023-05-12T19:35:19Z https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4307211#M577832 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3202163">@Iggy1977</a>If you have a HDMI arc socket on your TV and connect this to your soundbar HDMI input (if it has one), the TV should control the soundbar volume so long as your Sky remote will control the TV volume without any codes needed.</P> Fri, 12 May 2023 20:43:27 GMT https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4307211#M577832 bob1234 2023-05-12T20:43:27Z https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4307215#M577833 <P>Hi Bob. &nbsp;Thanks but no arc on the tv <span class="lia-unicode-emoji" title=":frowning_face:">☹️</span></P> Fri, 12 May 2023 20:45:01 GMT https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4307215#M577833 Iggy1977 2023-05-12T20:45:01Z https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4412093#M599530 <P>Did you find a fix for this? Mine has done the same for no reason and also cannot fix it! Thanks</P> Wed, 13 Sep 2023 18:58:26 GMT https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4412093#M599530 Brighty22 2023-09-13T18:58:26Z https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4412118#M599538 <P>Hi</P><P>i had to update the Sky Q box, and my tv. &nbsp;Also had to get a new Sky Q remote from Sky. I chatted to them online and they sent a replacement which was a voice control one.</P><P>then re-setup everything again and the Sky Q box recognised the soundbar.</P> Wed, 13 Sep 2023 19:20:25 GMT https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4412118#M599538 Iggy1977 2023-09-13T19:20:25Z https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4412243#M599553 <P>Good news. Do you mean you updated sky Q box and tv firmware? Or new box &amp; TV? Cheers&nbsp;</P> Wed, 13 Sep 2023 20:39:42 GMT https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4412243#M599553 Brighty22 2023-09-13T20:39:42Z https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4412255#M599555 <P>Sorry, updated the firmware.</P><P>I did all this with the old controller still in use. &nbsp;I thought no the key solution was the new Sky Q remote which had the voice control button.</P> Wed, 13 Sep 2023 20:42:11 GMT https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4412255#M599555 Iggy1977 2023-09-13T20:42:11Z https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4412262#M599557 <P>Ignore previous reply. &nbsp;Trying to reply and multitask.</P><P><BR />Sorry, updated the firmware.</P><P>I did all this with the old controller still in use. &nbsp;I think the key solution was the new Sky Q remote which had the voice control button</P> Wed, 13 Sep 2023 20:44:52 GMT https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4412262#M599557 Iggy1977 2023-09-13T20:44:52Z https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4412282#M599559 <P>Ok cool, will try both! Cheers&nbsp;</P> Wed, 13 Sep 2023 20:59:40 GMT https://helpforum.sky.com/t5/Sky-Q/Control-Samsung-hw-t400/m-p/4412282#M599559 Brighty22 2023-09-13T20:59:40Z