topic Re: having problems downloading TV series in Sky Q

having problems downloading TV series

Maymay1 — Wed, 13 Sep 2023 18:05:44 GMT

I am having trouble downloading TV series is all programs on catch up or demand. I've tried many different programs and none of them are downloading. It says download in progress and it does not download it stays at 0% and doesn't move.

Re: having problems downloading TV series

nigea99 — Wed, 13 Sep 2023 18:13:01 GMT

@Maymay1 wrote:

I am having trouble downloading TV series is all programs on catch up or demand. I've tried many different programs and none of them are downloading. It says download in progress and it does not download it stays at 0% and doesn't move.

hi @Maymay1

Try going to

Home - Recordings - Manage - Downloading

And look for an entry that may be stuck -& cancel it - if necessary remove all and try again

Re: having problems downloading TV series

Maymay1 — Wed, 13 Sep 2023 18:17:44 GMT

I have done that I have switched the box of reset it. I have even reset my broadband and reconnected everything and still it is not downloading.

Re: having problems downloading TV series

Laing1 — Wed, 13 Sep 2023 19:02:08 GMT

@Maymay1 wrote:

I have done that I have switched the box of reset it. I have even reset my broadband and reconnected everything and still it is not downloading.

@Maymay1 if there were any that was failed or stuck after deleting them did you also go into the deleted section and delete them from there then reboot you main box

Re: having problems downloading TV series

Maymay1 — Wed, 13 Sep 2023 19:28:43 GMT

Yes, I've tried everything still nothing