topic Re: Sky Q and Bill in Sky Q

Sky Q and Bill

Bacchus1957 — Tue, 12 Sep 2023 12:36:22 GMT

Hello , I want to upgrade my SkyQ kit and to reduce my monthly bill

Re: Sky Q and Bill

Invisiblename — Tue, 12 Sep 2023 12:49:33 GMT

@Bacchus1957 wrote:
Hello , I want to upgrade my SkyQ kit and to reduce my monthly bill

In which case you'll need to phone Sky

Re: Sky Q and Bill

Bacchus1957 — Tue, 12 Sep 2023 12:52:21 GMT

Hello can someone give me a number to contcat sky on please re my queery ? All I seem to get are these endless message processes and no answers

Re: Sky Q and Bill

Invisiblename — Tue, 12 Sep 2023 13:01:06 GMT

@Bacchus1957 wrote:
Hello can someone give me a number to contcat sky on please re my queery ? All I seem to get are these endless message processes and no answers

If you have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home

Look for 'Need more help' where you will find the contact number

(The forum doesn’t allow us to type the numbers in full).

Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.

Re: Sky Q and Bill

Bacchus1957 — Thu, 14 Sep 2023 09:32:05 GMT

Sadly I just go round in a loop and end up back here. [content removed]

Moderator note: language removed

Re: Sky Q and Bill

Chodley — Tue, 12 Sep 2023 13:22:18 GMT

Have escalated to get you some help from Sky. Look out for a little blue chat bubble. It times out after 48 hours if you don't respond.

Re: Sky Q and Bill

Bacchus1957 — Wed, 13 Sep 2023 07:49:43 GMT

No bubble yet !!!!!!!

Re: Sky Q and Bill

Bacchus1957 — Wed, 13 Sep 2023 15:57:48 GMT

Still no logical or helpful comment from you superusers - otherwise known as Sky employees. Is this forum gif fun or does it actually help frustrated Sky customers who pay fortunes each month for a crap service ???????

and no bubble still !!!!!!!!

Re: Sky Q and Bill

GD1 — Wed, 13 Sep 2023 16:06:30 GMT

@Bacchus1957 It clearly states we are not employees, we are customer like you, who try and help other customers. Just for you i'll repost the text showing above mine & other superuser posts, do you see what it says?

Also this link clearly explain all about superusers. https://helpforum.sky.com/t5/Superusers/bd-p/meetthesuperusers

FYI your post won't be picked up by the escalation team as they are unable to do any deals or renegotiate any contracts.

You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Re: Sky Q and Bill

Bacchus1957 — Thu, 14 Sep 2023 08:32:12 GMT

Thank you

Re: Sky Q and Bill

Chodley — Thu, 14 Sep 2023 09:00:21 GMT

@Bacchus1957 wrote:
Still no logical or helpful comment from you superusers - otherwise known as Sky employees. Is this forum gif fun or does it actually help frustrated Sky customers who pay fortunes each month for a crap service ???????

and no bubble still !!!!!!!!

I didn't know they won't handle account negotiations, I was just trying to help you and I find your attitude extremely rude. I wonder if you would talk to people you meet in the street the same way.

Re: Sky Q and Bill

KevNewMedia — Thu, 14 Sep 2023 10:13:50 GMT

Hi Everyone

I'm locking this thread.

Superusers are customers who are happy to help other customers, in their own time. The post above is unacceptable and in breach of the Community Guidelines with respect to being nice to each other and not disrespecting one another.

EDIT: We cannot help with your account actions in the Community. We will investigate why you didn't receive a notification of this.