https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-states-that-we-have-a-problem-with-hard-drive/m-p/4411088#M599343 <P>We have had problems with recording and playing programmes. It then have a message on the screen stating that we had hard drive fault on the Q box. I reset the hard drive using the remote. This seems to clear the problem but that reocccurs.</P> Tue, 12 Sep 2023 18:47:58 GMT ARBROATH17 2023-09-12T18:47:58Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-states-that-we-have-a-problem-with-hard-drive/m-p/4411088#M599343 <P>We have had problems with recording and playing programmes. It then have a message on the screen stating that we had hard drive fault on the Q box. I reset the hard drive using the remote. This seems to clear the problem but that reocccurs.</P> Tue, 12 Sep 2023 18:47:58 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-states-that-we-have-a-problem-with-hard-drive/m-p/4411088#M599343 ARBROATH17 2023-09-12T18:47:58Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-states-that-we-have-a-problem-with-hard-drive/m-p/4411093#M599345 <P>As you have mentioned resetting hard drive, assume as per the &nbsp;Sky help article linked below and still having problems, you can via the link in that article request a replacement Sky Q box;</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/articles/fix-recording-problems-on-sky-q-other-recordings-problems" target="_blank" rel="noopener noreferrer">https://www.sky.com/help/articles/fix-recording-problems-on-sky-q-other-recordings-problems</A></P><P>&nbsp;</P><P>Be aware, that when the courier delivers your new replacement Sky Q box and takes away your broken box, make sure you remove your current Sky viewing card from the broken box to use in your new replacement box.</P> Tue, 12 Sep 2023 18:50:57 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-states-that-we-have-a-problem-with-hard-drive/m-p/4411093#M599345 lettice 2023-09-12T18:50:57Z