topic Re: Return equipment package and labels in Sky Q

Return equipment package and labels

Be-66 — Tue, 12 Sep 2023 17:59:53 GMT

I took out a new contract with Sky and need to return the sky Q that I had previously.

GD1 — Tue, 12 Sep 2023 18:01:12 GMT

@Be-66 If you've renewed your TV package and still have Sky Q i'm unsure why you need to be returning the TV box.

Be-66 — Tue, 12 Sep 2023 18:09:50 GMT

i took out a new contract as the previous one was not in my name.

i therefore need to return the equipment as I was paying the bill

Thanks

GD1 — Tue, 12 Sep 2023 18:12:55 GMT

@Be-66 You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband, you can use your own packaging for this.

Remember to keep your proof of posting.

lettice — Tue, 12 Sep 2023 18:14:06 GMT

Follow this link to return your equipment;
https://www.sky.com/help/articles/return-tv-broadband
Make sure you keep your proof of posting.

StevieA2011 — Mon, 03 Jun 2024 20:28:50 GMT

This link will not let you print the returns label,

I recieved my box to return my equipment but there was no returns label, what is the address I need to retun this too ?

any help greatly appreciated

caesarome — Mon, 03 Jun 2024 21:37:14 GMT

That link does link you print the label via Royal Mail as per this:

Go to Royal Mail returns to get a pre-paid returns label.
Fill in your contact details and reason for your return, then select Create your label.
You’ll get an email with your returns label. Print it and attach to your package.

No printer? No problem. You can print a returns label at your local Post Office if you visit and complete the steps above there.