My second box is not working properly

Shar3 — Tue, 12 Sep 2023 17:38:21 GMT

My second box keeps freezing.we have done all the normal things like turn it off reset it and also done a update.we have got a new remote because we thought it was that but it is still doing the same thing.?it can work for about 1-2 hours then when you want to turn over channels it stops working again and freezes up.

Re: My second box is not working properly

oldfella — Tue, 12 Sep 2023 17:43:24 GMT

@Shar3 wrote:

My second box keeps freezing.we have done all the normal things like turn it off reset it and also done a update.we have got a new remote because we thought it was that but it is still doing the same thing.?it can work for about 1-2 hours then when you want to turn over channels it stops working again and freezes up.

Hi @Shar3

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

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My second box is not working properly

Re: My second box is not working properly