topic Re: Sky channels not working in Sky Q

Sky channels not working

SanjC — Tue, 12 Sep 2023 17:30:15 GMT

Sky channels not working on additional box but apps are

Re: Sky channels not working

Daniel0210 — Tue, 12 Sep 2023 17:32:15 GMT

@SanjC

What, if any, error message are you seeing on the mini box?

Re: Sky channels not working

SanjC — Tue, 12 Sep 2023 17:33:23 GMT

Hi no error message

Re: Sky channels not working

Daniel0210 — Tue, 12 Sep 2023 17:34:52 GMT

@SanjC

What's on the screen if no channel and no error message? What have you already tried?

Re: Sky channels not working

SanjC — Tue, 12 Sep 2023 17:36:51 GMT

I get the menu but if u choose any program to watch it's just a blank blue screen. The apps work OK though

Re: Sky channels not working

Daniel0210 — Tue, 12 Sep 2023 17:38:11 GMT

@SanjC

@Daniel0210 wrote:

@SanjC

What have you already tried?

Re: Sky channels not working

SanjC — Tue, 12 Sep 2023 17:39:18 GMT

I've tried rebooting the box and reconnecting to the main box.

Re: Sky channels not working

Daniel0210 — Tue, 12 Sep 2023 17:40:45 GMT

@SanjC

Have you rebooted the main box then rebooted the mini box?

Re: Sky channels not working

SanjC — Tue, 12 Sep 2023 17:51:12 GMT

Hi I'm discussing it with sky n they think it could be an issue with the broadband provider and are talking me through a potential resolution. Thank you for trying