topic Re: Keep getting message weak or no signal in Sky Q

Keep getting message weak or no signal

Chant49 — Tue, 12 Sep 2023 13:31:34 GMT

How do i get this fixed. I keep getting a message "weak or no signal" Check antenna cable connection.

Does it require an engineer?

Re: Keep getting message weak or no signal

Daniel0210 — Tue, 12 Sep 2023 13:35:57 GMT

That may not be generated by your Sky Q box. ”No signal” tends to be a message from your TV. A “no satellite signal” message relates to your Sky box. Take a look at the troubleshooting on the appropriate section of this link.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal
You may then need to contact Sky and arrange for an engineer to check the alignment of your dish. Be aware that if you’re on a communal dish system you’ll have to contact your landlord or building management company rather than Sky.

Re: Keep getting message weak or no signal

Laing1 — Tue, 12 Sep 2023 13:56:15 GMT

@Chant49 wrote:

How do i get this fixed. I keep getting a message "weak or no signal" Check antenna cable connection.

Does it require an engineer?

@Chant49 as @Daniel0210 says that sounds very much like a message on your TV in regards to freeview TV which ytou get by having an aerial plugged in to the back of your TV

Do you get all of your Sky channels or are you not receiving some of the Sky channels when you have your Q box turned on.

Re: Keep getting message weak or no signal

Chant49 — Tue, 12 Sep 2023 14:23:56 GMT

Im not getting any picture whatsoever, just the message. I'll check that the aerial is properly plugged in behind the tv.

Re: Keep getting message weak or no signal

nigea99 — Tue, 12 Sep 2023 14:33:45 GMT

@Chant49 wrote:

Im not getting any picture whatsoever, just the message. I'll check that the aerial is properly plugged in behind the tv.

BTW @Chant49 If you want to watch SKy you may need to select the correct HDMI inut on your TV

If your SKY Q remote was paired you can try using the top right button (looks like a TV screen with arrow pointing in from the left) on a SKY Remote which has a blue 'voice' button to cycle through the inputs

Re: Keep getting message weak or no signal

Chant49 — Tue, 12 Sep 2023 14:59:18 GMT

Thanks everyone. I have managed to get it back up and running. I follwed the instructions here

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Re: Keep getting message weak or no signal

Daniel0210 — Tue, 12 Sep 2023 15:09:20 GMT

Glad the link helped @Chant49