https://helpforum.sky.com/t5/Sky-Q/Returning-sky-q-box/m-p/4410681#M599234 <P>I moved house which was why I cancelled the contract. The packaging was sent to the address I've left not my new one. Now I'm being threatened with charges. Not my fault and I gave her my new address! I need the correct packaging&nbsp;</P> Tue, 12 Sep 2023 13:12:29 GMT Sezmo68 2023-09-12T13:12:29Z https://helpforum.sky.com/t5/Sky-Q/Returning-sky-q-box/m-p/4410681#M599234 <P>I moved house which was why I cancelled the contract. The packaging was sent to the address I've left not my new one. Now I'm being threatened with charges. Not my fault and I gave her my new address! I need the correct packaging&nbsp;</P> Tue, 12 Sep 2023 13:12:29 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-sky-q-box/m-p/4410681#M599234 Sezmo68 2023-09-12T13:12:29Z https://helpforum.sky.com/t5/Sky-Q/Returning-sky-q-box/m-p/4410688#M599235 <P>It's your responsibility to return the equipment. Sky will charge you if they don't get it back. You can use or obtain your own suitable packaging, or alternatively give Sky a call to arrange for fresh packaging to be sent .</P> <P>&nbsp;</P> <P><A href="https://www.sky.com/help/articles/returning-sky-q-equipment" target="_blank">https://www.sky.com/help/articles/returning-sky-q-equipment</A></P> Tue, 12 Sep 2023 13:21:50 GMT https://helpforum.sky.com/t5/Sky-Q/Returning-sky-q-box/m-p/4410688#M599235 Mark39 2023-09-12T13:21:50Z