topic Re: My Sky service keeps dropping and needing a complete reset, in Sky Q

My Sky service keeps dropping and needing a complete reset,

RichardSippe — Tue, 12 Sep 2023 09:58:28 GMT

Sky constantly dropping out saying problem with broadband connection despite there being a full broadband signal and checked and confirmed by BT, we have even got another booster sitting a few feet above Sky box.

I have seen all the denial by Sky blaming broadband providers that is why we have had BT check,

I am appalled at Sky operating or not in this case, I want this sorted because I pay a lot each Month and are getting little satisfaction, unless something is done I will be leaving SKy,

I look forward to your positive and swift response,

Re: My Sky service keeps dropping and needing a complete reset,

GD1 — Tue, 12 Sep 2023 10:21:10 GMT

@RichardSippe Which sky service do you have? Sky Q which is a satellite delivered paltform would not be affected by broadband on live channels.

So do you have Sky Q or Sky Glass/stream?

You should also be aware that you're talking to customers in the forum, not Sky, Sky won;t reply to you, notr would thye know who you are froma forum post.

Threats to leave Sky won't get you any response from Sky either.

Re: My Sky service keeps dropping and needing a complete reset,

RichardSippe — Tue, 12 Sep 2023 10:16:24 GMT

As far as know Sky Q

Re: My Sky service keeps dropping and needing a complete reset,

RichardSippe — Tue, 12 Sep 2023 10:18:20 GMT

And yes Sky put in a dish

Re: My Sky service keeps dropping and needing a complete reset,

RichardSippe — Tue, 12 Sep 2023 10:31:19 GMT

Anyone there ?