topic Re: Very slow, unable to record or play recordings, films very slow to load, possible hard drive iss in Sky Q

Very slow, unable to record or play recordings, films very slow to load, possible hard drive issue ?

Katrina991 — Sun, 10 Sep 2023 09:16:20 GMT

Very slow, unable to record or play recordings, films very slow to load, possible hard drive issue ? There is plenty of space, recordings are not full

Re: Very slow, unable to record or play recordings, films very slow to load, possible hard drive iss

Daniel0210 — Sun, 10 Sep 2023 09:27:55 GMT

@Katrina991

What makes you think it's a hard drive problem? Any error messages appearing? What have you tried already?

Re: Very slow, unable to record or play recordings, films very slow to load, possible hard drive iss

Katrina991 — Sun, 10 Sep 2023 09:45:12 GMT

Error msg on catch-up unable to connect, can watch BBC, etc ok, films very slow, won't play recordings, have restarted box several times, have had this issue for 3 days now.

Re: Very slow, unable to record or play recordings, films very slow to load, possible hard drive iss

lettice — Sun, 10 Sep 2023 09:54:03 GMT

Sounds like you may need to try a hard drive reset.

Would suggest you try resetting your hard drive, as described in this Sky Q article, link below, from Step2
Would recommend, restarting the box on Step 1 before following the reset on step2.
.Sky Help | Sky.com

As it mentions in the article. Be aware: resetting your hard drive will permanently delete all recordings, downloads, purchases downloaded to your Q box, reminders and series links.

Re: Very slow, unable to record or play recordings, films very slow to load, possible hard drive iss

Katrina991 — Tue, 12 Sep 2023 07:20:26 GMT

have followed the instructions as per guidance.

tried step 1 several times but no impact.

have done the reset on step 2 so have wiped everything, but still unable to record so think its an issue with the box itself.....

Re: Very slow, unable to record or play recordings, films very slow to load, possible hard drive iss

Invisiblename — Tue, 12 Sep 2023 07:23:21 GMT

@Katrina991 wrote:
have followed the instructions as per guidance.
tried step 1 several times but no impact.
have done the reset on step 2 so have wiped everything, but still unable to record so think its an issue with the box itself.....

The last link in the reset process is to order a replacement box.

Re: Very slow, unable to record or play recordings, films very slow to load, possible hard drive iss

Katrina991 — Tue, 12 Sep 2023 07:37:17 GMT

yep, thats my next option...

Re: Very slow, unable to record or play recordings, films very slow to load, possible hard drive iss

lettice — Tue, 12 Sep 2023 09:43:02 GMT

As mentioned above.
If you have tried resetting hard drive, as per the Sky help article linked below and still having problems, you can via that link in the article request a replacement Sky Q box;

https://www.sky.com/help/articles/fix-recording-problems-on-sky-q-other-recordings-problems

Be aware, that when the courier delivers your new replacement Sky Q box and takes away your broken box, make sure you remove your current Sky viewing card from the broken box to use in your new replacement box.