I did not receive my return package

JoeyGlynne — Tue, 12 Sep 2023 09:10:22 GMT

I haven't received a return's package. Please can you send a new one?

Re: I did not receive my return package

Daniel0210 — Tue, 12 Sep 2023 09:14:17 GMT

@JoeyGlynne
We are customers here.

If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

Note:~ If you’ve switched from Sky Q to Sky Glass the packaging is usually sent out after 31 days in case you change your mind about Glass.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

topic I did not receive my return package in Sky Q

I did not receive my return package

Re: I did not receive my return package