topic Youtube sound issues in Sky Q

Youtube sound issues

welshguy2017 — Mon, 11 Sep 2023 19:53:00 GMT

I am having problems with Youtube, the sound sometimes cuts out.

Re: Youtube sound issues

Lisa-P1987 — Tue, 12 Sep 2023 08:50:09 GMT

Hi there @welshguy2017 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Youtube sound issues

Lisa-P1987 — Fri, 15 Sep 2023 08:38:07 GMT

Thanks for chatting to us @welshguy2017 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

Re: Youtube sound issues

welshguy2017 — Fri, 22 Sep 2023 12:34:08 GMT

Sorry i was in work. I am available for help now if thats convenient

Re: Youtube sound issues

Laing1 — Fri, 22 Sep 2023 14:59:15 GMT

@welshguy2017 wrote:

Hi

Sorry i was in work. I am available for help now if thats convenient

@welshguy2017 I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Youtube sound issues

Addie15 — Fri, 22 Sep 2023 15:37:40 GMT

Hi there! Thank you for escalating this. We have sent an invite to welshguy2017.