topic Re: Unable to download drama channel tells me to upgrade in Sky Q

Unable to download drama channel tells me to upgrade

Simpin49 — Sun, 10 Sep 2023 12:38:55 GMT

I cannot download anything from Drama channel. Keeps telling me to upgrade. I have a basic terrestrial package. Have updated software twice and still nothing

Re: Unable to download drama channel tells me to upgrade

Chodley — Sun, 10 Sep 2023 12:55:15 GMT

Terrestrial? Do you mean "Essentials"?

Re: Unable to download drama channel tells me to upgrade

Simpin49 — Sun, 10 Sep 2023 13:00:27 GMT

@Chodley

Hi well that was what the guy at sky called it! A have a basic basic package no Sky channels, so would have assumed I could still download content from the free channels but keep getting red button telling me to upgrade when trying to download Drama.

Thanks for replying

Re: Unable to download drama channel tells me to upgrade

Laing1 — Sun, 10 Sep 2023 13:19:28 GMT

@Simpin49 wrote:

@Chodley

Hi well that was what the guy at sky called it! A have a basic basic package no Sky channels, so would have assumed I could still download content from the free channels but keep getting red button telling me to upgrade when trying to download Drama.

Thanks for replying

x

@Simpin49 as far as I am aware the Essentials package give you access to all the free to air channels but not to the catchup/boxsets.

If you have a smart TV then UK TV do have the UKTV play app you can use to access shows shown on their channels

Re: Unable to download drama channel tells me to upgrade

nigea99 — Sun, 10 Sep 2023 13:42:05 GMT

hi @Simpin49

although it may not give you access try changing your download preference to SD
Main Menu -> Settings -> Setup -> Preferences
(Please note this setting can only be set on the Main box)

Re: Unable to download drama channel tells me to upgrade

Simpin49 — Sun, 10 Sep 2023 13:51:19 GMT

Hi @nigea99

I have already done that, plus I have also checked that software and hardware and updated software but still not having any luck

xx Janice

Re: Unable to download drama channel tells me to upgrade

Simpin49 — Sun, 10 Sep 2023 13:58:55 GMT

@Laing1

yes tried that as well via UKTV Play, just tried it again and still getting same

See photo

Am at a loss as to what to do next 😢😢😢

Re: Unable to download drama channel tells me to upgrade

nigea99 — Sun, 10 Sep 2023 14:03:57 GMT

@Simpin49 wrote:

@Laing1

Hi

yes tried that as well via UKTV Play, just tried it again and still getting same

See photo

Am at a loss as to what to do next 😢😢😢

I think @Laing1 means the app on a Smart Tv or Tablet etc & not the UKTV section of catch up/Ondemand on the SKY Q box

BTW I just realised my previous message about SD is probably irrelevant for Drama as it doesn't have a HD channel anyway

Re: Unable to download drama channel tells me to upgrade

Laing1 — Sun, 10 Sep 2023 14:04:10 GMT

@Simpin49 wrote:

@Laing1

Hi

yes tried that as well via UKTV Play, just tried it again and still getting same

See photo

Am at a loss as to what to do next 😢😢😢

@Simpin49 as per my post i don't think you get catchup/boxsets when you subscribe to Sky Essentials I was meaning if you have a smart TV you will need to download the UKTV play app to your TV and access the programmes through the app on your TV and not the Sky box

Re: Unable to download drama channel tells me to upgrade

Simpin49 — Sun, 10 Sep 2023 14:15:39 GMT

Hi @Laing1

Ahhh ok, next question then (sorry I am a pensioner) can try and work out most things, but sometimes I'm never sure .....how do I download the app onto the TV please!
sorry to be a nuisance

thanks

Janice

Re: Unable to download drama channel tells me to upgrade

Laing1 — Sun, 10 Sep 2023 15:24:28 GMT

@Simpin49 wrote:

Hi @Laing1

Ahhh ok, next question then (sorry I am a pensioner) can try and work out most things, but sometimes I'm never sure .....how do I download the app onto the TV please!
sorry to be a nuisance

thanks

Janice

@Simpin49 what make and model of TV do you have ?

Re: Unable to download drama channel tells me to upgrade

Simpin49 — Sun, 10 Sep 2023 20:29:22 GMT

Hi @Laing1

Sorry if duplicated reply not sure if first one went through. I have a Sony Bravia

Re: Unable to download drama channel tells me to upgrade

Laing1 — Mon, 11 Sep 2023 15:09:04 GMT

@Simpin49 wrote:

Hi @Laing1

Sorry if duplicated reply not sure if first one went through. I have a Sony Bravia

@Simpin49 sorry for not replying early have a look at the link below to sony website it explains how to install apps on TV's that are capable of having apps installed

https://www.sony.com/electronics/support/articles/00147386

Re: Unable to download drama channel tells me to upgrade

Simpin49 — Mon, 11 Sep 2023 18:09:20 GMT

Ok will do and will let you know outcome ...thanks once again for all your help xx

Re: Unable to download drama channel tells me to upgrade

Simpin49 — Mon, 11 Sep 2023 18:38:56 GMT

Hi @Laing1

not having much luck and don't seem to be able to get through to anyone on the live chat. Think I might have to give up as really don't understand what I am doing ......thank you again

xxxJanice

Re: Unable to download drama channel tells me to upgrade

Laing1 — Mon, 11 Sep 2023 19:44:01 GMT

@Simpin49 wrote:

Hi @Laing1

not having much luck and don't seem to be able to get through to anyone on the live chat. Think I might have to give up as really don't understand what I am doing ......thank you again

xxxJanice

@Simpin49 do you have a neighbour or relative that coulds help you out

Re: Unable to download drama channel tells me to upgrade

Simpin49 — Mon, 11 Sep 2023 20:43:42 GMT

Hi @Laing1

unfortunately my only relative is my 100 year old Mother! 😂 and all my neighbours are pensioners as well so not a chance but thank you for the thought! When I get a chance I will pop into a local store and see if they can help (I care for my Mum 24/7 so don't get much chance to get out for long)

But again thank you for trying to help

xxxJanice

Re: Unable to download drama channel tells me to upgrade

Chodley — Mon, 11 Sep 2023 21:14:53 GMT

Seems like you need Sky Signature for accessing the on-demand stuff. On offer at the moment at £26 a month. Normal price 31. Quite a jump from Essentials.

For the "free" solution, I imagine that the app installation is very dependent on which Bravia you have. That brand has been around quite a while and early ones probably can't even use apps.

Another option would be to get an amazon firestick. One-off payment and the apps are mostly pre-installed. Plugs into a HDMI socket on your TV a bit like a USB stick.