topic Sky Q no network connection in Sky Q

Sky Q no network connection

Roy2 — Mon, 11 Sep 2023 14:08:25 GMT

I have sky q and now have "no network connection". After trying all the Sky help to recify, still not working and a phone number was given to get further help which is a virtual person. They tested my equipment and said there is an issue with my in house devices and sent me an email with a link which would give me another phone number for the correct person to deal with it. the link was to Sky/connections and there was only more steps to try to resove it, no phone number. How do i get this resolved ?

Sky has identified an issue with my devices but the phone numbers provided get me nowhere.

Roy2 — Mon, 11 Sep 2023 14:54:16 GMT

What's this?

This message was authored by Roy2This message was authored by:Roy2

‎11 Sep 2023 03:08 PM

I have sky q and now have "no network connection". After trying all the Sky help to recify, still not working and a phone number was given to get further help which is a virtual person. They tested my equipment and said there is an issue with my in house devices and sent me an email with a link which would give me another phone number for the correct person to deal with it. the link was to Sky/connections and I had to go through all the help steps again and at the end was provided with a different phone number which took me back to the same virtual help and the same e-mail link. I cannot get to speak to anyone to resolve this issue. It feels like groundhog day. How do i get this resolved ?

Re: Sky Q no network connection

Daniel0210 — Mon, 11 Sep 2023 15:03:40 GMT

@Roy2

Do you mean what you have highlighted as "What's this"? That is the level you've attained on the forum, in your case level 1. It explains what you can do having reached certain levels.

Re: Sky Q no network connection

Fedup — Mon, 11 Sep 2023 15:06:37 GMT

fed up with our sky q is drops out , the mini boxes constantly say cant connect. i dont like the way skyq operates. ans you cant get to speak to a human being

Re: Sky has identified an issue with my devices but the phone numbers provided get me nowhere.

Daniel0210 — Mon, 11 Sep 2023 16:10:20 GMT

@Roy2

Your duplicate post (the same as posts 1 and 2 here) has been removed. There is no need for another thread.

Re: Sky Q no network connection

PLWhite1 — Sat, 30 Sep 2023 13:17:35 GMT

I have a no network connection and I have been trying to resolve for almost 2 weeks and I have been trying to speak to someone to clarify as it is saying I may need a sky Q booster. How on earth do I get this resolved? I pay a lot every month and the customer service is non existent with call queues up to 35 minutes and all that happens with the IVR you get cutoff.

Re: Sky Q no network connection

Lisa-P1987 — Sat, 30 Sep 2023 14:52:08 GMT

Thanks for escalating this. We’ve sent @PLWhite1 an invite to chat.

Re: Sky Q no network connection

Tom-W19 — Mon, 02 Oct 2023 15:37:48 GMT

Hi @PLWhite1

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky Q no network connection

Chamberlin01 — Thu, 14 Dec 2023 21:49:17 GMT

Same issue for me tried to sort it out followed the instructions it's a total nightmare. Call a number and basically talk to a robot who gives you no help what so ever. Have tried turning everything off and on and again presses wPS button comes in for a minute and drops out. The guides are just not helpful. Please can someone help me.

Re: Sky Q no network connection

Chodley — Fri, 15 Dec 2023 00:13:31 GMT

@Chamberlin01 wrote:
Same issue for me tried to sort it out followed the instructions it's a total nightmare. Call a number and basically talk to a robot who gives you no help what so ever. Have tried turning everything off and on and again presses wPS button comes in for a minute and drops out. The guides are just not helpful. Please can someone help me.

which ISP do you have?