topic Re: Screen does not support HDCP - HELP in Sky Q

Screen does not support HDCP - HELP

Arnie — Mon, 11 Sep 2023 11:08:02 GMT

Hello, my Sky Q box has been working fine for a while and all of a sudden I have started getting an error message on my TV saying "This screen does not support HDCP. Try reconnecting your HDMI cable, or use a different screen".

After a few times trying to turn everything on & off it will start to work however today nothing I do fixes the issue. The HDMI cable was brand new and installed 3 months ago when I put the TV on the wall.

Re: Screen does not support HDCP - HELP

Chodley — Mon, 11 Sep 2023 11:15:24 GMT

Is the cable hdmi 2.1 / 18gbps certified? How long is it?

Re: Screen does not support HDCP - HELP

Arnie — Mon, 11 Sep 2023 11:21:02 GMT

@Chodley Hi, it is a sky branded HDMI cable from Amazon, I've had a look at the order and it doesnt tell me if it is that specification or not but i would presume it is, seen as it is sky branded.

I could try another cable but it is stange this has been working fine before. Could it be an issue with the Sky Q box?

Re: Screen does not support HDCP - HELP

Chodley — Mon, 11 Sep 2023 11:26:34 GMT

Not very likely but it could be. There's a load of communication that goes alongside the audio & video via HDMI and any interference or faults in any component along that chain can cause issues like hdcp negotiation to fail.

The higher the transmission speed (4k vs 1080p for example), the more sensitive it is to signal errors.

Re: Screen does not support HDCP - HELP

Arnie — Mon, 11 Sep 2023 11:26:27 GMT

Okay, thanks. I shall try that to see if it will work.

Re: Screen does not support HDCP - HELP

Mjginwales — Thu, 14 Sep 2023 17:59:51 GMT

I have the same problem today. I have used a different hdmi cable both 2m. Both working fine as far as I know eg Apple mini To tv in 4K is fine... tv is Sony has latest update. Sky q is 3-4 years old. I get a 2-3 second flash of the home page when sky is turned on , a black icon for current channel tops lft woth menu showing and then 2-3 seconds later a blue screen with hdcp error.has the sky graphic card failed?

I have restarted the tv and sky a few times

Re: Screen does not support HDCP - HELP

Arnie — Thu, 14 Sep 2023 18:06:38 GMT

I've come home tonight and the issue has appeared and I've tried 3 different HDMI cables, all with the same issue and don't resolve the problem.

left the blue screen on and came back about 30mins later, boom...sky working perfectly fine!!! It's working now but very frustrating and likely won't work tomorrow again.

I'm about to contact sky about it tonight.

Re: Screen does not support HDCP - HELP

Mjginwales — Thu, 14 Sep 2023 18:13:57 GMT

This worked for me. A good 5minutes of everything at wall and off at tv and off at sky, unplugged sky .. works fine now. was it static?? Hope it does not reoccur

Re: Screen does not support HDCP - HELP

Mjginwales — Thu, 14 Sep 2023 18:14:20 GMT

Update for other forum posts

This worked for me. A good 5minutes of everything at wall and off at tv and off at sky, unplugged sky .. works fine now. was it static?? Hope it does not reoccur

Re: Screen does not support HDCP - HELP

Arnie — Thu, 14 Sep 2023 18:19:21 GMT

Yeah we've been doing that recently and now and again it'll work after however today it's been at its worst.

it must be the sky box itself I'm thinking so I'll see what sky say over the phone.

Re: Screen does not support HDCP - HELP

Chodley — Thu, 14 Sep 2023 18:47:05 GMT

Worth a try. I've seen people get completely random effects from things like boilers switching on that have caused EM interference but those are very rare indeed.

Re: Screen does not support HDCP - HELP

JodyB — Thu, 14 Sep 2023 20:24:31 GMT

My Sky Q box was just installed on Sunday gone, and has been working absolutely fine. Until just now, when it's started showing this HDCP screen. Nothing at all has changed in the vicinity of the box. This is so frustrating!

Re: Screen does not support HDCP - HELP

JodyB — Thu, 14 Sep 2023 21:09:05 GMT

Hmm. Forcing a reboot has gotten things working again. But multiple recordings from today all report 'Failed'. Gah.

Re: Screen does not support HDCP - HELP

Arnie — Fri, 15 Sep 2023 06:01:57 GMT

I phoned sky last night and they told me it is a problem with my television. They asked me to check the sky Q box on a different TV to see if the problem still happens. If it does then I've to contact them and they will send me a new box. If the problem doesn't appear, then it looks like I'll need a new TV! I shall let you know how I get on. Frustrating considering my TV is only 3years old.

Re: Screen does not support HDCP - HELP

Chodley — Fri, 15 Sep 2023 07:30:12 GMT

@Arnie wrote:
I phoned sky last night and they told me it is a problem with my television. They asked me to check the sky Q box on a different TV to see if the problem still happens. If it does then I've to contact them and they will send me a new box. If the problem doesn't appear, then it looks like I'll need a new TV! I shall let you know how I get on. Frustrating considering my TV is only 3years old.

There is no way a 3 year old TV doesn't support hdcp 2.2

It's possible, though unlikely in my opinion, that it's faulty.

What model is it?

Re: Screen does not support HDCP - HELP

Arnie — Sat, 16 Sep 2023 07:38:04 GMT

I can't remember the exact model but it's a Samsung 65" which cost over £1000 so I presume it has everything it needs. Also the sky has been working perfectly fine up to now so it must have been compatible for it to work at all.

yesterday the problem occurred again, I took the HDMI out the back of the box along with taking the card out as well. This gave us channels 1-5 and when I put the card back in everything worked fine.

I certainly feel it's a box issue!

Re: Screen does not support HDCP - HELP

Chodley — Sat, 16 Sep 2023 09:49:43 GMT

Or cable, I suspect. Or some source of strong EM inteference.

This claims it has some shielding. Might be worth a try. https://amzn.eu/d/6cOqrMx

Re: Screen does not support HDCP - HELP

Kerryloupop — Mon, 18 Sep 2023 18:48:45 GMT

This is happening to us tonight.
tv is only 3 years old. Tried different hdmi cables. So frustrating

Re: Screen does not support HDCP - HELP

JodyB — Mon, 18 Sep 2023 19:00:11 GMT

So, fingers crossed 🤞🏼 but since hitting this last Thursday it's all been fine for me since. Gonna hope it's just a momentary glitch, and hopefully everyone else also finds the same.

Re: Screen does not support HDCP - HELP

Dazzasky — Mon, 18 Sep 2023 20:23:38 GMT

I've been getting the same message as well from my Sky Q box a few times over the last couple of weeks. Nothing has changed apart from my tv.