https://helpforum.sky.com/t5/Sky-Q/I-need-a-new-sky-q-box-as-mine-has-software-problems/m-p/4409326#M598976 <P>I phoned 2days ago as my sky q box has a software issue. Reset box over the phone and had new scart lead . Still not getting blue light on box and sometimes a continuous red light and I'm not recording. I definitely need a new sky q box</P> Mon, 11 Sep 2023 10:21:42 GMT Budgie59 2023-09-11T10:21:42Z https://helpforum.sky.com/t5/Sky-Q/I-need-a-new-sky-q-box-as-mine-has-software-problems/m-p/4409326#M598976 <P>I phoned 2days ago as my sky q box has a software issue. Reset box over the phone and had new scart lead . Still not getting blue light on box and sometimes a continuous red light and I'm not recording. I definitely need a new sky q box</P> Mon, 11 Sep 2023 10:21:42 GMT https://helpforum.sky.com/t5/Sky-Q/I-need-a-new-sky-q-box-as-mine-has-software-problems/m-p/4409326#M598976 Budgie59 2023-09-11T10:21:42Z https://helpforum.sky.com/t5/Sky-Q/I-need-a-new-sky-q-box-as-mine-has-software-problems/m-p/4409334#M598978 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3834858">@Budgie59</a>&nbsp; Sky Q boxes don't have scart on them so not sure how your connecting to it.</P> Mon, 11 Sep 2023 10:31:36 GMT https://helpforum.sky.com/t5/Sky-Q/I-need-a-new-sky-q-box-as-mine-has-software-problems/m-p/4409334#M598978 GD1 2023-09-11T10:31:36Z https://helpforum.sky.com/t5/Sky-Q/I-need-a-new-sky-q-box-as-mine-has-software-problems/m-p/4409425#M598992 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3834858">@Budgie59</a>&nbsp; &nbsp;Just in case you are not aware, this is a community of customers, not Sky customer services. You are not talking to Sky here.</P> Mon, 11 Sep 2023 11:35:30 GMT https://helpforum.sky.com/t5/Sky-Q/I-need-a-new-sky-q-box-as-mine-has-software-problems/m-p/4409425#M598992 MightyQuinn 2023-09-11T11:35:30Z https://helpforum.sky.com/t5/Sky-Q/I-need-a-new-sky-q-box-as-mine-has-software-problems/m-p/4409445#M599000 <P>I assume you just meant generic "lead to the TV" when you said "scart lead", as Sky Q has never used SCART (though both HDMI and SCART have 19 pins, cable fact fans)</P><P>&nbsp;</P><P>You'll need to persevere, easiest on the phone, to get Sky to diagnose and likely replace the box.</P> Mon, 11 Sep 2023 11:43:19 GMT https://helpforum.sky.com/t5/Sky-Q/I-need-a-new-sky-q-box-as-mine-has-software-problems/m-p/4409445#M599000 Chodley 2023-09-11T11:43:19Z