topic Re: My very last question on the Sky Q Forum. in Sky Q

My very last question on the Sky Q Forum.

Dingleannie — Sun, 10 Sep 2023 13:09:43 GMT

My Sky Q was due to end tomorrow. But no it ended today. I know it has ended because I received a email from Netflix telling me my account was paused.

I don't know what I was expecting. But my box did not turn on at all. The light on the box remained orange. Just wanted to confirm this is what should happen.

I have no problem with this.

Thank you

Re: My very last question on the Sky Q Forum.

oldfella — Sun, 10 Sep 2023 13:16:03 GMT

@Dingleannie wrote:

My Sky Q was due to end tomorrow. But no it ended today. I know it has ended because I received a email from Netflix telling me my account was paused.

I don't know what I was expecting. But my box did not turn on at all. The light on the box remained orange. Just wanted to confirm this is what should happen.

I have no problem with this.

Thank you

Hi @Dingleannie

Ending your Sky Q subscription should not stop your Q box from switching on.

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Ultimately Sky will request return of all Sky Q equipment

Re: My very last question on the Sky Q Forum.

Dingleannie — Sun, 10 Sep 2023 13:22:58 GMT

@oldfella Thank you for the quick reply

I don't think I will try that. It's just for one day. But thanks again.

Re: My very last question on the Sky Q Forum.

Dingleannie — Sun, 10 Sep 2023 18:51:28 GMT

@oldfella Just a quick update. I unplugged the sky box (No intention of turning it back on) I was curious, plugged it back in and it now works. So I do have Sky Q for the one day they said.

Thanks for all your help.

Re: My very last question on the Sky Q Forum.

Daniel0210 — Sun, 10 Sep 2023 18:54:36 GMT

@Dingleannie

Before you return the Sky Q box back to Sky remove the viewing card and keep it for a while. Should you decide in the next few months to return to Sky Q, Sky will supply another Q box but will have expected you to keep the card.

Re: My very last question on the Sky Q Forum.

Dingleannie — Mon, 11 Sep 2023 11:00:53 GMT

So my Sky Q has definitely ended now. It came on and all the sky channels are gone (apart from Sky News). My recordings, catch up etc are gone. I can't now pause or rewind. If fact it's now just a fancy freeview box.

Just waiting for the packaging to arrive.

Big massive Thanks to all of you who have helped me on this and the Sky+ forums.

👍👍