topic Ski Mini Box wont turn on in Sky Q

Ski Mini Box wont turn on

Katie12341 — Sun, 10 Sep 2023 14:37:23 GMT

I've read similar posts and tried the advise of pressing the button with the Amber light on the front but nothing happens. I can't get the green light to turn on. This has been for a kijimum of a month now, just haven't got round to trying to solve it as been so busy as working single parent. When I touch the top of the mini box it is very hot despite being Amber lit and not used for so long. First thing I tried was changing remote batteries and trying to use the downstairs remote. Can anyone help?

Re: Ski Mini Box wont turn on

stereohaven — Sun, 10 Sep 2023 14:55:09 GMT

Hi @Katie12341 , have you worked through the troubleshooting steps here?

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you get to the end and still can't fix it you should be able to contact Sky and get a replacement box or engineer visit organised.

Re: Ski Mini Box wont turn on

oldfella — Sun, 10 Sep 2023 14:55:01 GMT

@Katie12341 wrote:

I've read similar posts and tried the advise of pressing the button with the Amber light on the front but nothing happens. I can't get the green light to turn on. This has been for a kijimum of a month now, just haven't got round to trying to solve it as been so busy as working single parent. When I touch the top of the mini box it is very hot despite being Amber lit and not used for so long. First thing I tried was changing remote batteries and trying to use the downstairs remote. Can anyone help?

Have you tried rebooting your mini @Katie12341 ?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.