topic Re: Sky q box overheating in Sky Q

Sky q box overheating

Deeclark — Tue, 30 May 2023 18:31:52 GMT

my sky q box is so hot it's melted a bit at the top. I feel like this is very dangerous and need to know how to order a replacement.

I've had the same box for years.

Re: Sky q box overheating

oldfella — Tue, 30 May 2023 18:34:30 GMT

@Deeclark wrote:

my sky q box is so hot it's melted a bit at the top. I feel like this is very dangerous and need to know how to order a replacement.

I've had the same box for years.

Hi @Deeclark

Best to contact Sky for an Engineer.

To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Sky q box overheating

Daniel0210 — Tue, 30 May 2023 18:35:29 GMT

@Deeclark

You need to disconnect it asap and contact Sky. Their products team will probably want to examine the box.

Re: Sky q box overheating

KevNewMedia — Wed, 31 May 2023 07:28:43 GMT

Hi @Deeclark

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky q box overheating

Lisa-P1987 — Wed, 31 May 2023 09:05:49 GMT

Thanks for escalating this. We’ve sent Deeclark an invite to chat.

Re: Sky q box overheating

Mr+Flibbles+86 — Fri, 02 Jun 2023 09:06:16 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky q box overheating

FrankGold — Sat, 09 Sep 2023 12:57:19 GMT

Hi, my 5 day old Sky Q box is very hot to touch and it's the same whether or not it's on or in standby! I have placed a thermometer on the top exterior cover and it's reading 53°C

I had a sky+ hd box before this and it was never hot to the touch. I feel like it may be a potential fire risk! Can someone in sky please contact me please?

Re: Sky q box overheating

Invisiblename — Sat, 09 Sep 2023 13:25:33 GMT

@FrankGold wrote:
Hi, my 5 day old Sky Q box is very hot to touch and it's the same whether or not it's on or in standby! I have placed a thermometer on the top exterior cover and it's reading 53°C

I had a sky+ hd box before this and it was never hot to the touch. I feel like it may be a potential fire risk! Can someone in sky please contact me please?

I've escalated your post, Sky should contact you via a chat bubble

Re: Sky q box overheating

Greenfingers001 — Sat, 09 Sep 2023 13:29:08 GMT

Thanks for escalating this. We’ve sent @FrankGold an invite to chat.

Re: Sky q box overheating

FrankGold — Sat, 09 Sep 2023 13:54:49 GMT

I got through to Sky.com and they said I need to speak with Sky Ireland. They said they would transfer me but nothing happened!!!!!!

still No better off and my box is reading 55° C

Re: Sky q box overheating

Daniel0210 — Sat, 09 Sep 2023 14:10:06 GMT

@FrankGold wrote:

my box is reading 55° C

@FrankGold

Turn it off!

We didn't know you were in the ROI. I don't believe their customer services work weekends. Sky Ireland is Monday to Friday only.

Re: Sky q box overheating

FrankGold — Mon, 11 Sep 2023 11:22:19 GMT

Have had to contact from SKY!!! Has anyone got a contact number for the correct department that deals with these issues?
thx

Re: Sky q box overheating

FrankGold — Mon, 11 Sep 2023 11:23:14 GMT

"No" contact

Re: Sky q box overheating

FrankGold — Mon, 11 Sep 2023 11:23:59 GMT

Any chance that someone can contact me please?

Re: Sky q box overheating

Daniel0210 — Mon, 11 Sep 2023 11:40:30 GMT

@FrankGold

If Sky Ireland haven't contacted you yet call them

If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.

Re: Sky q box overheating

FrankGold — Mon, 11 Sep 2023 12:14:05 GMT

Thank you, I appreciate your input. Unfortunately not, Sky Ireland have not contacted me. I'm also waiting on a reply from a separate issue since last Thursday! This was from the loyalty team, I was told to except a call whitin two hours! That was 5 days ago. So much for being a loyal customer!

I will try as you suggested to see if I can get to speak with someone.

Thanks again.