https://helpforum.sky.com/t5/Sky-Q/Cannot-access-Alibi-Witness-or-Atlantic-recordings/m-p/4407725#M598626 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2798979">@Home+JR</a>&nbsp;</P> <P>&nbsp;</P> <P>Do you have the HD add on -&nbsp;HD is not included by default but the default download quality is set to HD not SD so if you don't have the HD add on</P> <P>You just need to change your download preference to SD<BR />Main Menu -&gt; Settings -&gt; Setup -&gt; Preferences</P> <P>&nbsp;</P> <P>BTW as your other post queried the same but just for a different channel it has ben removed as the reason will be the same (even if it is not the SD/HD issue)</P> Sat, 09 Sep 2023 11:05:01 GMT nigea99 2023-09-09T11:05:01Z https://helpforum.sky.com/t5/Sky-Q/Cannot-access-Alibi-Witness-or-Atlantic-recordings/m-p/4407720#M598623 <P>I can view these channels live but cannot access the recordings - please help <span class="lia-unicode-emoji" title=":grimacing_face:">😬</span></P> Sat, 09 Sep 2023 10:53:59 GMT https://helpforum.sky.com/t5/Sky-Q/Cannot-access-Alibi-Witness-or-Atlantic-recordings/m-p/4407720#M598623 Home+JR 2023-09-09T10:53:59Z https://helpforum.sky.com/t5/Sky-Q/Cannot-access-Alibi-Witness-or-Atlantic-recordings/m-p/4407725#M598626 <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2798979">@Home+JR</a>&nbsp;</P> <P>&nbsp;</P> <P>Do you have the HD add on -&nbsp;HD is not included by default but the default download quality is set to HD not SD so if you don't have the HD add on</P> <P>You just need to change your download preference to SD<BR />Main Menu -&gt; Settings -&gt; Setup -&gt; Preferences</P> <P>&nbsp;</P> <P>BTW as your other post queried the same but just for a different channel it has ben removed as the reason will be the same (even if it is not the SD/HD issue)</P> Sat, 09 Sep 2023 11:05:01 GMT https://helpforum.sky.com/t5/Sky-Q/Cannot-access-Alibi-Witness-or-Atlantic-recordings/m-p/4407725#M598626 nigea99 2023-09-09T11:05:01Z