topic Re: Broadband connection problems in Sky Q

Broadband connection problems

Phili12 — Fri, 08 Sep 2023 11:26:05 GMT

Two weeks ago my laptop stopped updating my emails This week I couldn't use Microsoft office because it said my laptop was not connected to the internet and my Kindle wouldn't connect either. Now today my mini box won't connect to the internet either. I have tried resetting the Sky hub but nothing has changed. Any ideas?

Re: Broadband connection problems

Addie15 — Sat, 09 Sep 2023 07:29:51 GMT

Hi there, Phili12. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband connection problems

Quoman7 — Sat, 09 Sep 2023 08:14:24 GMT

@Phili12 wrote:

Two weeks ago my laptop stopped updating my emails This week I couldn't use Microsoft office because it said my laptop was not connected to the internet and my Kindle wouldn't connect either. Now today my mini box won't connect to the internet either. I have tried resetting the Sky hub but nothing has changed. Any ideas?

Hi @Phili12 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, do the same with any Mini boxes?

Re: Broadband connection problems

Addie15 — Mon, 11 Sep 2023 07:32:39 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.