topic Re: Internet won't connect to Qbox. in Sky Q

Internet won't connect to Qbox.

Emma20 — Fri, 08 Sep 2023 15:32:09 GMT

Have restarted etc. and nothing seems to work. Think the connection keeps dropping out.

Re: Internet won't connect to Qbox.

oldfella — Fri, 08 Sep 2023 15:36:01 GMT

@Emma20 wrote:

Have restarted etc. and nothing seems to work. Think the connection keeps dropping out.

Have you carried out a Network reset on your Q box?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Internet won't connect to Qbox.

gcallender — Fri, 08 Sep 2023 20:36:48 GMT

Having same issue today. Just cannot get my main Q box to connect to internet (Sky internet btw). Is there a known central problem? A whole night with only live tv available on main box. All mini boxes just a lovely blue screen!!

Re: Internet won't connect to Qbox.

Chodley — Fri, 08 Sep 2023 22:04:33 GMT

Have you tried the steps in the reply above?