topic Re: Sky Q cancelling query. in Sky Q

Sky Q cancelling query.

Dingleannie — Fri, 08 Sep 2023 15:20:38 GMT

My Sky Q contract finishes on Monday the 11th after the 31 days.

I've just had a look at My Sky, clicked on Your Product. To see Sky Signature saying "In contract until 04/02/2025.

Do I need to do anything?

Thank you.

Re: Sky Q cancelling query.

MightyQuinn — Fri, 08 Sep 2023 15:25:08 GMT

Hi @Dingleannie It looks like you recontracted for another 18 month minimum term instead of cancelling!

Re: Sky Q cancelling query.

nigea99 — Fri, 08 Sep 2023 15:44:01 GMT

@Dingleannie wrote:

My Sky Q contract finishes on Monday the 11th after the 31 days.

I've just had a look at My Sky, clicked on Your Product. To see Sky Signature saying "In contract until 04/02/2025.

Do I need to do anything?

Thank you.

hi @Dingleannie

I don't think SKY Q has any 31 day initial contracts althoughsome add ons have 31 day rolling contracts

Re: Sky Q cancelling query.

Dingleannie — Fri, 08 Sep 2023 15:46:11 GMT

@MightyQuinn No I didn't.

I have the email confirming my cancellation date Monday, 11th September..

Also when I click on My Orders it tell in Cancellation in Progress.

Re: Sky Q cancelling query.

nigea99 — Fri, 08 Sep 2023 15:47:52 GMT

@Dingleannie wrote:

@MightyQuinn No I didn't.

I have the email confirming my cancellation date Monday, 11th September..

Also when I click on My Orders it tell in Cancellation in Progress.

What is listed as cancelled ?

Re: Sky Q cancelling query.

PandJ2020 — Fri, 08 Sep 2023 15:49:17 GMT

@Dingleannie wrote:
@MightyQuinn No I didn't.
I have the email confirming my cancellation date Monday, 11th September..
Also when I click on My Orders it tell in Cancellation in Progress.

How long have you had Sky? Are you saying you cancelled within the cooling off period?

Re: Sky Q cancelling query.

Dingleannie — Fri, 08 Sep 2023 15:49:45 GMT

@nigea99 I cancelled on 10/08.2025. The 31 days are the (if you change your mind) time. That finishes on Monday.

Re: Sky Q cancelling query.

Dingleannie — Fri, 08 Sep 2023 15:53:29 GMT

@PandJ2020 Yes I did. I had Sky Q for 18 months renegotiated an new deal. Decided after a couple of week to leave Sky TV. Then the 31 day cooling off period started.

Re: Sky Q cancelling query.

nigea99 — Fri, 08 Sep 2023 15:54:09 GMT

@Dingleannie wrote:

@nigea99 I cancelled on 10/08.2025. The 31 days are the (if you change your mind) time. That finishes on Monday.

Sorry @Dingleannie I don;t have any experience of people cancelling within the coolong off period so cannot advise with certaintainty but I guess it is as mentioned 'being processed'

Re: Sky Q cancelling query.

Dingleannie — Fri, 08 Sep 2023 17:19:31 GMT

@nigea99 It's says "Sky Q 1TB box cancellation...In progress-coming soon.

Re: Sky Q cancelling query.

MightyQuinn — Fri, 08 Sep 2023 18:38:33 GMT

@Dingleannie wrote:
My Sky Q contract finishes on Monday the 11th after the 31 days.
I've just had a look at My Sky, clicked on Your Product. To see Sky Signature saying "In contract until 04/02/2025.
Do I need to do anything?
Thank you.

Hi @Dingleannie Now we know all the facts my guess is you don't need to do anything. They simply haven't updated your account yet and corrected the in contract until date. However if you want peace of mind, then you need to contact Sky.

Re: Sky Q cancelling query.

Dingleannie — Fri, 08 Sep 2023 18:49:23 GMT

Thanks @MightyQuinn. I think I will wait until after Monday to see what happens.

Re: Sky Q cancelling query.

MightyQuinn — Fri, 08 Sep 2023 18:56:57 GMT

Hi @Dingleannie Thinking about it, the date will not change until you have finally left, as in theory you could still reverse the cancellation.

Re: Sky Q cancelling query.

Dingleannie — Fri, 08 Sep 2023 19:10:15 GMT

@MightyQuinn I was expecting some offers to come my way from Sky. But i have heard nothing. It wouldn't matter anyways as I am definately leaving Sky TV.

Also in the Sky HD box it says recently removed. Although my HD channels are all there.

Re: Sky Q cancelling query.

Chodley — Fri, 08 Sep 2023 19:58:38 GMT

Inassume it's 2023 not 2025? 😉

Re: Sky Q cancelling query.

Dingleannie — Fri, 08 Sep 2023 20:00:42 GMT

@ChodleyIt's definitely 2025.

Re: Sky Q cancelling query.

Chodley — Fri, 08 Sep 2023 20:06:10 GMT

@Dingleannie wrote:
@nigea99 I cancelled on 10/08.2025. The 31 days are the (if you change your mind) time. That finishes on Monday.

I meant in this post

Re: Sky Q cancelling query.

Dingleannie — Fri, 08 Sep 2023 20:13:45 GMT

@Chodley Thanks. I never noticed and neither did anyone else apart from you.

Re: Sky Q cancelling query.

Chodley — Fri, 08 Sep 2023 20:19:35 GMT

@Dingleannie wrote:
@Chodley Thanks. I never noticed and neither did anyone else apart from you.

Sometimes I even impress myself.

but a tad more seriously, I am sure it's just Sky giving you every chance they can to change your mind. It's more than a bit unhelpful though. As long as you've got a record of the cancellation kicking off I'm sure it'll be fine.