Poor reception and Qbox not responding to remote

Nev4 — Fri, 08 Sep 2023 13:21:51 GMT

Sky Q box tv guide not available no channel numbers bad quality pictures only volume and channel buttons on remote working can't get int settings or anything

Re: Poor reception and Qbox not responding to remote

oldfella — Fri, 08 Sep 2023 13:59:12 GMT

@Nev4 wrote:

Sky Q box tv guide not available no channel numbers bad quality pictures only volume and channel buttons on remote working can't get int settings or anything

Hi @Nev4

First try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If you had to press the standby button on the front of the Q box, then with the Q box on with green led

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Poor reception and Qbox not responding to remote

Nev4 — Sat, 09 Sep 2023 06:51:26 GMT

Have tried resetting several times no response picture is snowy in small squares and most features on remote not working

topic Re: Poor reception and Qbox not responding to remote in Sky Q

Poor reception and Qbox not responding to remote

Re: Poor reception and Qbox not responding to remote

Re: Poor reception and Qbox not responding to remote