topic Re: Error message when trying to use Red button in Sky Q

Error message when trying to use Red button

Hedgehog1 — Wed, 06 Sep 2023 16:23:24 GMT

When trying to use the Red button option on Sky Sports (F1 or football) I get this error message: 'sorry, the App is currently unavailalbe, please try again later'.

I have tried to unplug the SkyQ box at the mains and switch it back on several times, but the issue remains. This has been an issue since SkyQ was installed on 24th August 2023.

Re: Error message when trying to use Red button

Lisa-P1987 — Fri, 08 Sep 2023 08:58:52 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Error message when trying to use Red button

Addie15 — Sun, 10 Sep 2023 13:45:54 GMT

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.