topic Re: WiFi dropped out in Sky Q

WiFi dropped out

Meg4 — Mon, 04 Sep 2023 16:15:41 GMT

Hi,

my WiFi has dropped off my sky box. I've tried the obvious of trying to reconnect, resetting sky box, resetting WiFi.

phoned sky & they cut me off & now been on hold 20 mins so hoping someone can help please 😞

Re: WiFi dropped out

Lisa-P1987 — Tue, 05 Sep 2023 09:49:26 GMT

Hi there @Meg4 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi dropped out

Mr+Flibbles+86 — Fri, 08 Sep 2023 08:15:06 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: WiFi dropped out

Mr+Flibbles+86 — Fri, 08 Sep 2023 08:15:21 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks