topic Re: Sky Q box won't turn on with remote or at the box. I have to unplug at the wall to reset it. in Sky Q https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-turn-on-with-remote-or-at-the-box-I-have-to-unplug-at-the-wall-to-reset-it/m-p/4406556#M598368 <P>My Sky Q box continues to need regular re-booting to turn on. The box is set to 'eco' standby so,&nbsp; when not being used during the day and evening, the amber light is on. Periodically, when I try to switch it on (either at the box or with my remote - with brand new batteries), nothing happens. In order to get it working, I have to unplug at the wall to re-boot it. It sounds like I need a new box - how do i go about organising this? Thanks. Colin.</P> Fri, 08 Sep 2023 06:55:23 GMT Cjs1878 2023-09-08T06:55:23Z Sky Q box won't turn on with remote or at the box. I have to unplug at the wall to reset it. https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-turn-on-with-remote-or-at-the-box-I-have-to-unplug-at-the-wall-to-reset-it/m-p/4400751#M597081 <P>On a few occasions my Sky Q box has not responded to remote when on standby. Not been able to switch on at the box either. Have had to unplug the box to reset it to get it going.&nbsp;</P> Fri, 01 Sep 2023 15:59:11 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-turn-on-with-remote-or-at-the-box-I-have-to-unplug-at-the-wall-to-reset-it/m-p/4400751#M597081 Cjs1878 2023-09-01T15:59:11Z Re: Sky Q box won't turn on with remote or at the box. I have to unplug at the wall to reset it. https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-turn-on-with-remote-or-at-the-box-I-have-to-unplug-at-the-wall-to-reset-it/m-p/4401200#M597197 <P>Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> Sat, 02 Sep 2023 09:09:19 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-turn-on-with-remote-or-at-the-box-I-have-to-unplug-at-the-wall-to-reset-it/m-p/4401200#M597197 Mr+Flibbles+86 2023-09-02T09:09:19Z Re: Sky Q box won't turn on with remote or at the box. I have to unplug at the wall to reset it. https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-turn-on-with-remote-or-at-the-box-I-have-to-unplug-at-the-wall-to-reset-it/m-p/4403130#M597590 <P>Thanks for chatting to us <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3273724">@Cjs1878</a></SPAN> . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks</P> Mon, 04 Sep 2023 12:36:53 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-turn-on-with-remote-or-at-the-box-I-have-to-unplug-at-the-wall-to-reset-it/m-p/4403130#M597590 Lisa-P1987 2023-09-04T12:36:53Z Re: Sky Q box won't turn on with remote or at the box. I have to unplug at the wall to reset it. https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-turn-on-with-remote-or-at-the-box-I-have-to-unplug-at-the-wall-to-reset-it/m-p/4406556#M598368 <P>My Sky Q box continues to need regular re-booting to turn on. The box is set to 'eco' standby so,&nbsp; when not being used during the day and evening, the amber light is on. Periodically, when I try to switch it on (either at the box or with my remote - with brand new batteries), nothing happens. In order to get it working, I have to unplug at the wall to re-boot it. It sounds like I need a new box - how do i go about organising this? Thanks. Colin.</P> Fri, 08 Sep 2023 06:55:23 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-turn-on-with-remote-or-at-the-box-I-have-to-unplug-at-the-wall-to-reset-it/m-p/4406556#M598368 Cjs1878 2023-09-08T06:55:23Z Re: Sky Q box won't turn on with remote or at the box. I have to unplug at the wall to reset it. https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-turn-on-with-remote-or-at-the-box-I-have-to-unplug-at-the-wall-to-reset-it/m-p/4406560#M598370 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3273724">@Cjs1878</a>&nbsp;</P> <P>Have you tried, perhaps for a few days, changing the standby settings to none to see if that helps?&nbsp;<BR /><A href="https://www.sky.com/help/articles/using-the-standby-settings" target="_blank">https://www.sky.com/help/articles/using-the-standby-settings</A>&nbsp;&nbsp;</P> Fri, 08 Sep 2023 07:01:27 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-turn-on-with-remote-or-at-the-box-I-have-to-unplug-at-the-wall-to-reset-it/m-p/4406560#M598370 Daniel0210 2023-09-08T07:01:27Z Re: Sky Q box won't turn on with remote or at the box. I have to unplug at the wall to reset it. https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-turn-on-with-remote-or-at-the-box-I-have-to-unplug-at-the-wall-to-reset-it/m-p/4406604#M598375 <P>Thanks. I'll give that a try.</P> Fri, 08 Sep 2023 08:07:27 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-won-t-turn-on-with-remote-or-at-the-box-I-have-to-unplug-at-the-wall-to-reset-it/m-p/4406604#M598375 Cjs1878 2023-09-08T08:07:27Z