topic Re: Using Sky Go to record Sky Q in Sky Q

Using Sky Go to record Sky Q

rond1 — Thu, 07 Sep 2023 17:13:43 GMT

I am using Sky Go to record programs on sky Q.

It seems that I can carry on requesting 3, 4 or 5 programs all at once, but obviously they will not record. There is no error message shown on the app or on the TV. I have a screenshot available. I believe this is the reason why I seem to miss some recordings I think I recorded. Is that right?

Re: Using Sky Go to record Sky Q

nigea99 — Thu, 07 Sep 2023 17:21:15 GMT

@rond1 wrote:

I am using Sky Go to record programs on sky Q.

It seems that I can carry on requesting 3, 4 or 5 programs all at once, but obviously they will not record. There is no error message shown on the app or on the TV. I have a screenshot available. I believe this is the reason why I seem to miss some recordings I think I recorded. Is that right?

HI @rond1

most SKY Q boxes can record 5 programmes at once (or 6 if set to) although the non UHD 1TB can only record 3

Re: Using Sky Go to record Sky Q

rond1 — Thu, 07 Sep 2023 20:57:30 GMT

It seems to me if you record through Sky Go on a mobile phone, you can record six, and even more, I expect, but didn't try

Re: Using Sky Go to record Sky Q

caesarome — Thu, 07 Sep 2023 21:00:19 GMT

Are these programs you are trying to record at the same time or spread throughout the week ?

Re: Using Sky Go to record Sky Q

PandJ2020 — Thu, 07 Sep 2023 21:00:30 GMT

@rond1 wrote:
It seems to me if you record through Sky Go on a mobile phone, you can record six, and even more, I expect, but didn't try

No. You are instructing the Q box - you are limited to the concurrency of the recordings and the hardware version.

Re: Using Sky Go to record Sky Q

rond1 — Thu, 07 Sep 2023 21:05:04 GMT

Thanks for that.

It sounds like you are agreeing that it is possible to schedule say six recordings via the Sky Go app on an iPhone, but clearly only three would actually record?

Re: Using Sky Go to record Sky Q

PandJ2020 — Thu, 07 Sep 2023 21:21:58 GMT

@rond1 wrote:
Thanks for that.
It sounds like you are agreeing that it is possible to schedule say six recordings via the Sky Go app on an iPhone, but clearly only three would actually record?

I believe so if that's the limit of your box.

Re: Using Sky Go to record Sky Q

Chodley — Thu, 07 Sep 2023 21:39:24 GMT

@rond1 wrote:
Thanks for that.
It sounds like you are agreeing that it is possible to schedule say six recordings via the Sky Go app on an iPhone, but clearly only three would actually record?

Max of three, if you have the old 1TB box, AT THE SAME TIME.

If the recordings don't overlap, this limit is irrelevant anyway.

I don't know if Sky Go would know you'd hit the limit or maybe as you're suggesting, it assumes all boxes can do 6.

Re: Using Sky Go to record Sky Q

rond1 — Thu, 07 Sep 2023 22:21:18 GMT

Thanks for that.

The bottom line is I am losing recordings and have a suspicion that if I record say three programs via sky Q remote controller and then at a later date add say three more programs via Sky Go app on my phone, the sky Q schedule actually shows six programs, only three of which will be recorded if they are all scheduled at the same time. There is no warning message anywhere as far as I can make out.

If I can work out how to add a screenshot on this forum I will add it!

Re: Using Sky Go to record Sky Q

Chodley — Thu, 07 Sep 2023 22:22:56 GMT

Get a HDR box upgrade if you have UHD. Better picture and you'll get 6 parallel recordings.

Re: Using Sky Go to record Sky Q

rond1 — Thu, 07 Sep 2023 22:23:38 GMT

Re: Using Sky Go to record Sky Q

rond1 — Thu, 07 Sep 2023 22:26:58 GMT

I do not want six parallel recordings.

I would like to see a warning message somewhere that shows me when I have exceeded my current limit, which is three!

Re: Using Sky Go to record Sky Q

Chodley — Thu, 07 Sep 2023 23:51:49 GMT

Why would being able to do 6 not be a better solution? What's preferable about being told you can't do something you clearly have wanted to do?? New box loses old recordings of course, that's always a pain.

You'll probably have to call Sky to get it logged but who knows if they'll fix it.

Re: Using Sky Go to record Sky Q

rond1 — Fri, 08 Sep 2023 03:04:13 GMT

No, it is not 'something I clearly want to do'. I can always reschedule. I just want be told when there is a clash like I do when I try to record more than 3 programs via Sky Q

Re: Using Sky Go to record Sky Q

oj01 — Fri, 08 Sep 2023 06:33:53 GMT

@rond1 You are correct in your assumption. It's always been the case going back to the Sky+ App with Sky+HD boxes. The App is just sending the record instruction to the box, so the App has no knowledge of the clash. The box has no way of showing you that there is now a clash.

It's the same if you have recordings on Series Link. If you have manually set recordings for, say, Monday at 9pm, Series Link will happily add more but 1 or more would subsequently fail.

Re: Using Sky Go to record Sky Q

rond1 — Fri, 08 Sep 2023 07:02:25 GMT

That is excellent.

Thank you for confirming my thoughts.

Re: Using Sky Go to record Sky Q

ginger101010 — Thu, 01 Feb 2024 19:24:59 GMT

Well unfortunately it did used to tell you there was a clash on the APP meaning that once again SKY goes backwards

Re: Using Sky Go to record Sky Q

ginger101010 — Thu, 01 Feb 2024 19:32:46 GMT

Well unfortunately it did used to tell you there was a clash on the APP meaning that once again SKY goes backwards. The SKY+ app, when opening it would tell you of any clashes. The APP is now defunct with no replacement. Why? Things should be moving forwards not backwards. How about a monthly fee moving backwards to compensate?

Re: Using Sky Go to record Sky Q

Laing1 — Thu, 01 Feb 2024 20:28:04 GMT

@ginger101010 wrote:

Well unfortunately it did used to tell you there was a clash on the APP meaning that once again SKY goes backwards. The SKY+ app, when opening it would tell you of any clashes. The APP is now defunct with no replacement. Why? Things should be moving forwards not backwards. How about a monthly fee moving backwards to compensate?

@ginger101010 Sky go was updated to accommodate Sky Q which rarely will have recording clashes due to being able to record 6 channel at one time whilst watching a seventh the Sky+ app is defunct as Sky are no longer supporting Sky+ (HD) now hence the reason thereare no updates for the app and no replacement simply because Sky no longer support the system I am sure in a few years time when satellite TV is on its way out that Sky Q will go the sxame way

Re: Using Sky Go to record Sky Q

Chodley — Fri, 02 Feb 2024 00:17:04 GMT

Good point about the clash thing. Never seen one since getting Q. I'd forgotten they existed in the olden tymes.