Catch up and on demand

Sarahlou87 — Thu, 07 Sep 2023 15:51:15 GMT

Catch up & On demand are not working on my Sky Q. When I try to download something it says 'To use this service, you need to upgrade your subscription".

I did have Sky Q installed yesterday I've gave it a day tried all the troubleshooting any help would be appreciated thank you

Re: Catch up and on demand

Laing1 — Thu, 07 Sep 2023 16:07:24 GMT

@Sarahlou87 wrote:

Catch up & On demand are not working on my Sky Q. When I try to download something it says 'To use this service, you need to upgrade your subscription".

I did have Sky Q installed yesterday I've gave it a day tried all the troubleshooting any help would be appreciated thank you

@Sarahlou87 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

If that doesn't work or you have HD let us know and we can escalate this to Sky

topic Catch up and on demand in Sky Q

Catch up and on demand

Re: Catch up and on demand